Frequently Asked Questions
Universal Mining Control
Universal Mining Control Board and Firmware. #DevFeeFreeZone
Model 520i and 740a
Sia Coin Miner
Universal Mining Control Board and Firmware. #DevFeeFreeZone
Model 520i and 740a
Sia Coin Miner
Via Webdash
Via ePIC Dashboard
When you see the lights are blinking red and green, it means that the system is still calibrating. When you see:
Yes, you can mass manage your deployment using the ePIC Dashboard. Installation package and user guide can be found here. We also provide API documentation to facilitate smooth integration if you have a existing management tool already.
Yes, our PSU can operate in Normal Mode in both 110v and 220v. However, it should be noted that all the miners are defaulted to “Efficiency Mode”. To change the mining mode:
A power cord is not included with the miner. You will need to provide one based on the requirements of the country where the product will be used.
All the SD cards are now come preflashed. In the event that your SD card needs to be reflashed, you may find more details here.
There might be various reasons that your miner is not discoverable by the dashboard. Please follow the steps below to troubleshoot:
– Check if your miner has been powered on
– Check to see if the lights located in the front of the rig are solid green. If you see the lights flickering red and green, that means your rig is still calibrating. Check if your internet is working
– If the lights are solid green, check if your rig is still mining to your wallet
– If the rig is still mining, make sure that the dashboard and the miner are on the same subnet (same switch/router/etc). If miner is on a different subnet or connected to the network through a switch or router, then epic-dashboard might not pick it up automatically
– If your miner is still having issues, contact support@epicblockchain.io and provide a 3min video of the miner booting up.
– Check if your miner is set to efficiency mode. In efficiency mode, the expected hashrate is 1.8 TH/s +/-10%. If you wish to change the mode your machine is running on, check “OPERATING MODE” on your dashboard
– If your rig is still hashing at a lower-than-expected rate, check if your firmware has been updated to the latest version. You may download the latest version here.
We periodically update our firmware. Updating your firmware is crucial in keeping your rigs performing optimally. There are two ways that you can update your firmware:
Update firmware through ePIC Dashboard(recommended)
– Download the latest version of firmware
– Select the rig(s) on which you want to update firmware by clicking the checkboxes on the left side of each row in the table.
– On ePIC Dashboard, click “Firmware” at the bottom of the menu bar. Click “browse” in the “Firmware file” and upload the file that you have just downloaded.
– Check off “Maintain config over update” (otherwise, the miner will mine to the default manufacturer wallet, not the wallet that you have changed to)
– Fill in your password and click “Apply”. Your firmware will be updated
Update firmware through flashing the SD card
Please review the section “Flashing a microSD card with ePIC image” in the Installation Guide here